Welcome to our Knowledge Base
Pay Related FAQs
When will I get paid?
Check out our guidance below for any questions you may have about our payment process. Once you’ve registered with us, completed the ID Verification checks and accepted the relevant contract paperwork, you’re ready to pay from our side.
SmartWork Umbrella will make payment to you on receipt of cleared funds via a same-day faster payment. As each agency has its own individual invoicing terms and payment cycle, it is not possible for us to advise an exact time when payment will clear with you, as we do run multiple payrolls per day.
Funds will clear in your account within 2 hours of us making payment, and we’ll also send you an SMS to confirm when funds are on the way.
Most payments are made by 4 PM on the same day SmartWork receive funds from your agency or end client (depending on the type of engagement you have). Any funds clearing after 12 PM will be paid the following working day.
When you register with us, you’ll get access to our online portal, where all payslips will be available to view and download. You can also opt to have these emailed to you when you register.
What if my pay is late?
In the event that you have not been paid on time, despite having your timesheets approved and the onboarding process with us being complete, please contact our dedicated Contractor Care Team, who will be able to investigate and potentially reach out to your recruitment agency.
Your payment schedule and terms will always be confirmed to you within your assignment details, so be sure to keep them handy after you have been onboarded with us.
If you have any questions about our payroll process, then please get in touch!