Agency/Client Contract FAQs

Key Information

Details may vary by agency, but we typically receive assignment details through an Assignment Contract or an email from the agency. This information will include your contract rate and your assignment start and end dates. Once we receive this information, we will create an assignment for you on our Portal and email you the Assignment Details for your records. We will also need your acceptance of the assignment so we can sign the contract with the agency. Initially, there will be one assignment contract per role, and we may extend or amend it as needed.

Where can I find my Assignment Contract?

If we have received an Assignment Contract from your agency for your role, you can usually find it by clicking on the hyperlink at the bottom of the Assignment Details email we sent you. If you’re unsure, reply to that email, and a member of our Contracts Team can confirm it.

Where can I find out if I need to submit any timesheets to SmartWork for payment for this assignment?

You can find information on whether you need to submit timesheets, or about using the SmartPortal, in the body of the Assignment Details email. You can also find a step-by-step guide in our Knowledge Hub by searching for ‘timesheets’. Typically, you must submit timesheets per your payment frequency, such as weekly submissions for weekly payments. We will confirm the specific requirements in the same email.

I have received the Agency Contract/Assignment Details, and the information is incorrect. What do I do?

If you believe the Agency Contract or Assignment Details information is incorrect, please reply to the Assignment Details email and provide us with the correct information. Our Contracts Team will then communicate with your agency to confirm or request the updated information.

What is the restrictive clause?

Restriction clauses are common in agency contracts, and SmartWork will follow this practice when applicable. Our restrictive covenant is a standard clause found in various contracts between umbrellas and agencies.

It states that during your employment and for a certain period after it ends, you may not approach the end client you worked for or any customers you did business with to secure new employment.

This clause prevents you from bypassing the agency’s involvement in the agreement. However, if your agency has an existing agreement with your end client or has given consent for you to seek employment directly, then you are not bound by this clause. Nevertheless, if you are considering taking such action, it is important to discuss this matter with your agency. If a similar clause is absent in the assignment contract or master agreement provided by your agency, the restrictive covenant will not apply to your assignment.