We are the UK’s most
customer-centric
umbrella company
You are in good hands with us. For over 20 years, we have been helping contractors enjoy the benefits of flexible working.
A preferred supplier
to the UK’s largest
recruitment agencies
SmartWork launched in 2002 with the vision of creating an umbrella solution where employees can enjoy the benefits of working on their terms. We take care of all things admin-related, so our employees can focus on what matters.
Since then, we have gone on to become one of the leading umbrella companies in the country. With our expanding employee base and our long-standing relationships with recruitment agencies throughout the UK, we have become respected members of our industry and achieved FCSA Umbrella and APSCo accreditations for our service compliance.
Since then, we have gone on to become one of the leading umbrella companies in the country. With our expanding employee base and our long-standing relationships with recruitment agencies throughout the UK, we have become respected members of our industry and achieved FCSA Umbrella and APSCo accreditations for our service compliance.
Personalised support with your own
dedicated account manager
Your one-to-one account manager will take care of all your paperwork and admin, liaising with
both HMRC and your client to ensure you are paid on time, every time.
both HMRC and your client to ensure you are paid on time, every time.
Secure SmartPortal
With our SmartPortal, you can submit your timesheets and expenses quickly and easily. We understand the importance of having relevant information readily available, at the click of a button, 24/7.
1-to-1 customer support
Our experienced and qualified team is committed to your success. We support you throughout your contracting career, not only through professional customer care, but also with regular legal and sector information.
Fair pricing
We pride ourselves on being clear and transparent about our prices, with no hidden charges. Our outstanding FCSA Umbrella & APSCo approved service is typically 20% lower than our competitors.
Ready to Join?
Switch to Us
Need more from your umbrella company than what you are currently getting? Switching to SmartWork couldn’t be easier. The process takes less than 24 hours.
Contractor Support
If you’re an existing SmartWork contractor and have a question, click below to reach us.
Exciting partnerships for a range of benefits
SmartWork employees get to enjoy a wide variety of benefits thanks to the affiliate services we provide.
RELIABLE AND COMPLIANT
Contracting made easy for recruiters
Our extensive knowledge of the contractor market has led us to forge relationships with countless recruitment agencies in multiple sectors. SmartWork is genuinely flexible and professional, having guided contractors from a range of industries, sectors, countries, and backgrounds for over 20 years.
We assist in the recruitment process, making it as streamlined as possible for you — the agency. You get all the benefits of contracting plus the added assurance that all administration is completed in a compliant and timely manner.
You can count on us to look after your contractors.
We assist in the recruitment process, making it as streamlined as possible for you — the agency. You get all the benefits of contracting plus the added assurance that all administration is completed in a compliant and timely manner.
You can count on us to look after your contractors.
Meet the Team
Natalie Reeves-West
Business Manager
Natalie joined SmartWork in the summer of 2026 as a business manager. She helps bring contractors on board and, as their designated point of contact, supports them throughout their SmartWork contracting career.
She's always on hand to answer questions and genuinely enjoys helping others wherever she can. Natalie is passionate about providing great support and making sure everything runs smoothly for the contractors she works with.
Outside of work, Natalie loves to travel, with Asia and Australia among her favourite destinations to explore. She's also a self-confessed foodie, always on the lookout for new independent restaurants and cuisines to try in and around Bristol.
Contact details for Natalie:
Email: natalie.reeves-west@smartwork.com
Tel: 0117 233 2762
Outside of work, Natalie loves to travel, with Asia and Australia among her favourite destinations to explore. She's also a self-confessed foodie, always on the lookout for new independent restaurants and cuisines to try in and around Bristol.
Contact details for Natalie:
Email: natalie.reeves-west@smartwork.com
Tel: 0117 233 2762
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Poppy Chambers
Contractor Care Administrator
As an agency and contractor care administrator, Poppy ensures clear communication and seamless coordination between all departments.
Poppy enjoys travelling with friends and exploring new destinations to create more memories. Poppy also enjoys cooking new meals and trying new recipes, especially those with Italian, Mexican, and Caribbean flavours.
Contact details for Poppy:
Email: poppy.chambers@smartwork.com
Tel: 0117 233 2763
Contact details for Poppy:
Email: poppy.chambers@smartwork.com
Tel: 0117 233 2763
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Neil Kane
Sales & Operations Manager
Neil Kane, Sales & Operations Manager, has been with SmartWork for many years and has played a central role in the company’s continued growth and success.
Neil’s primary responsibility is to provide and maintain the highest level of professional service while ensuring that SmartWork’s core values remain at the heart of everything the team does. His dedication and expertise have helped SmartWork establish and maintain its position as a preferred supplier to some of the UK’s largest recruitment agencies.
Over the years, Neil has successfully navigated SmartWork through significant legislative changes in an ever-evolving market. Throughout this time, he has provided trusted agencies with advice, guidance and practical support, helping them understand and navigate the changes affecting our sector. This commitment to supporting our partners is something we are incredibly proud of.
Outside of work, Neil enjoys travelling, spending time outdoors, and enjoying time with his family and friends. He also loves exploring with his Cocker Spaniel and making the most of his time away from work.
Contact details for Neil:
Email: neil.kane@smartwork.com
Tel: 0117 233 2760
Over the years, Neil has successfully navigated SmartWork through significant legislative changes in an ever-evolving market. Throughout this time, he has provided trusted agencies with advice, guidance and practical support, helping them understand and navigate the changes affecting our sector. This commitment to supporting our partners is something we are incredibly proud of.
Outside of work, Neil enjoys travelling, spending time outdoors, and enjoying time with his family and friends. He also loves exploring with his Cocker Spaniel and making the most of his time away from work.
Contact details for Neil:
Email: neil.kane@smartwork.com
Tel: 0117 233 2760
BACK TO TEAM
Aaron Hall
Accounts Manager
Aaron has worked for SmartWork for over ten years working his way up the business to now Accounts Manager status. He is responsible for the smooth running of day to day business including invoicing, contractor care and daily expenditure.
Aaron’s main objective as Accounts Manager is to continue to offer a high standard of client care and service. He has a very personable approach, something which has proven to work very well with our strong client base. Aaron has helped develop the Smartwork Portal to help cut down administration and paperwork for our busy contractors in a bid to make the process more efficient and seamless for them. One last thing; Aaron managed to conquer his fear of heights recently by visiting the top of some of the world’s tallest buildings. He has been on top of the Eiffel Tower, the Empire State Building and the Burj Khalifa – of course, this wasn’t all in one go!
Contact details for Aaron:
Email: aaron.hall@smartwork.com
Tel: 0117 233 2766
Contact details for Aaron:
Email: aaron.hall@smartwork.com
Tel: 0117 233 2766
BACK TO TEAM
Ian Marshall
Business Manager
Ian has been with SmartWork since 2016, bringing onboard new contractors and working as their business manager. He works with new and experienced contractors to explain the benefits of working through SmartWork and becoming their dedicated business manager once on board.
He helps with any queries and chase ups and enjoys liaising between many agencies and their workers. This offers a variety of issues giving him a handle on all aspects of the business from payroll to contracts. Ian loves to travel and experience the great outdoors.
His latest adventures included travelling around Japan, South East Asia and America. Last year he hiked through the Grand Canyon, Yosemite, Zion and Redwood National Parks. His longest UK hike was 270 miles of the Pennine Way!
Contact details for Ian:
Email: ian.marshall@smartwork.com
Tel: 0117 233 2765
His latest adventures included travelling around Japan, South East Asia and America. Last year he hiked through the Grand Canyon, Yosemite, Zion and Redwood National Parks. His longest UK hike was 270 miles of the Pennine Way!
Contact details for Ian:
Email: ian.marshall@smartwork.com
Tel: 0117 233 2765
BACK TO TEAM
Edward Miller
Business Manager
Ed joined our Business Development Team in 2007 and has accumulated a vast knowledge of the contracting industry.
He enjoys working closely with our clients, firmly establishing trust and being a key point of contact guiding freelancers into the great unknown of contracting! Along with supporting our clients, Edward also has a passion for fundraising for charities across the UK. His most successful fundraising effort was running the Bristol 10K raising money for ‘Cots for Tots’.
Edward is a twin who now has his hands full with two beautiful twin girls of his own!
Contact details for Ed:
Email: ed.miller@smartwork.com
Tel: 0117 233 2759
Edward is a twin who now has his hands full with two beautiful twin girls of his own!
Contact details for Ed:
Email: ed.miller@smartwork.com
Tel: 0117 233 2759
BACK TO TEAM
TJ Ajayi
HR and Contractor Care Manager
Olatunji Ajayi, better known as TJ has been raising and overseeing contracts between our contractors and agencies.
He provides vital support for other departments within Smartwork by ensuring smooth communication and operation between all parties. TJ is a keen sportsman, and in his spare time, he plays Football, Basketball and Squash. His main focus at the moment is on playing American football at a local team here in Bristol.
Contact details for TJ:
Email: tj.ajayi@smartwork.com
Tel: 0117 233 2761
Contact details for TJ:
Email: tj.ajayi@smartwork.com
Tel: 0117 233 2761
BACK TO TEAM
Carl Millward
Invoicing Manager
Carl has been with SmartWork for over three years, helping to manage and oversee day to day invoicing operations.
Working closely with the other departments in the business, Carl acts as a go-between the Business Manager and the contractor. His position is essential in ensuring that SmartWork employees receive the high-quality service they are used to and have their invoices raised and paid promptly. Carl is an avid traveller and now a festival-goer; he attended and survived Glastonbury for the first time in 2019 hoping to return in the future.
Contact details for Carl:
Email: carl.millward@smartwork.com
Tel: 0117 233 2767
Contact details for Carl:
Email: carl.millward@smartwork.com
Tel: 0117 233 2767
BACK TO TEAM
Andras Bodnar
Marketing Manager
After being with us for years previously, Andras joined the marketing team in 2016 to assist in developing the SmartWork brand.
In 2019 he took over the project working closely with the accounts and sales teams from both companies to create and design engaging content, form our web presence and drive our overall marketing strategy. Andras loves doughnuts, guitars, cars and bikes.
He enjoys spending time outdoors, riding his bike or exploring new places, but only when the weather is nice.
Contact details for Andras:
Email: andras.bodnar@smartwork.com
Tel: 0117 311 9800
He enjoys spending time outdoors, riding his bike or exploring new places, but only when the weather is nice.
Contact details for Andras:
Email: andras.bodnar@smartwork.com
Tel: 0117 311 9800
BACK TO TEAM
Meet the Team
Natalie Reeves-West
Business Manager
Natalie joined SmartWork in the summer of 2026 as a business manager. She helps bring contractors on board and, as their designated point of contact, supports them throughout their SmartWork contracting career.
She's always on hand to answer questions and genuinely enjoys helping others wherever she can. Natalie is passionate about providing great support and making sure everything runs smoothly for the contractors she works with.
Outside of work, Natalie loves to travel, with Asia and Australia among her favourite destinations to explore. She's also a self-confessed foodie, always on the lookout for new independent restaurants and cuisines to try in and around Bristol.
Contact details for Natalie:
Email: natalie.reeves-west@smartwork.com
Tel: 0117 233 2762
Outside of work, Natalie loves to travel, with Asia and Australia among her favourite destinations to explore. She's also a self-confessed foodie, always on the lookout for new independent restaurants and cuisines to try in and around Bristol.
Contact details for Natalie:
Email: natalie.reeves-west@smartwork.com
Tel: 0117 233 2762
BACK TO TEAM
Poppy Chambers
Contractor Care Administrator
As an agency and contractor care administrator, Poppy ensures clear communication and seamless coordination between all departments.
Poppy enjoys travelling with friends and exploring new destinations to create more memories. Poppy also enjoys cooking new meals and trying new recipes, especially those with Italian, Mexican, and Caribbean flavours.
Contact details for Poppy:
Email: poppy.chambers@smartwork.com
Tel: 0117 233 2763
Contact details for Poppy:
Email: poppy.chambers@smartwork.com
Tel: 0117 233 2763
BACK TO TEAM
Neil Kane
Sales & Operations Manager
Neil Kane, Sales & Operations Manager, has been with SmartWork for many years and has played a central role in the company’s continued growth and success.
Neil’s primary responsibility is to provide and maintain the highest level of professional service while ensuring that SmartWork’s core values remain at the heart of everything the team does. His dedication and expertise have helped SmartWork establish and maintain its position as a preferred supplier to some of the UK’s largest recruitment agencies.
Over the years, Neil has successfully navigated SmartWork through significant legislative changes in an ever-evolving market. Throughout this time, he has provided trusted agencies with advice, guidance and practical support, helping them understand and navigate the changes affecting our sector. This commitment to supporting our partners is something we are incredibly proud of.
Outside of work, Neil enjoys travelling, spending time outdoors, and enjoying time with his family and friends. He also loves exploring with his Cocker Spaniel and making the most of his time away from work.
Contact details for Neil:
Email: neil.kane@smartwork.com
Tel: 0117 233 2760
Over the years, Neil has successfully navigated SmartWork through significant legislative changes in an ever-evolving market. Throughout this time, he has provided trusted agencies with advice, guidance and practical support, helping them understand and navigate the changes affecting our sector. This commitment to supporting our partners is something we are incredibly proud of.
Outside of work, Neil enjoys travelling, spending time outdoors, and enjoying time with his family and friends. He also loves exploring with his Cocker Spaniel and making the most of his time away from work.
Contact details for Neil:
Email: neil.kane@smartwork.com
Tel: 0117 233 2760
BACK TO TEAM
Aaron Hall
Accounts Manager
Aaron has worked for SmartWork for over ten years working his way up the business to now Accounts Manager status. He is responsible for the smooth running of day to day business including invoicing, contractor care and daily expenditure.
Aaron’s main objective as Accounts Manager is to continue to offer a high standard of client care and service. He has a very personable approach, something which has proven to work very well with our strong client base. Aaron has helped develop the Smartwork Portal to help cut down administration and paperwork for our busy contractors in a bid to make the process more efficient and seamless for them. One last thing; Aaron managed to conquer his fear of heights recently by visiting the top of some of the world’s tallest buildings. He has been on top of the Eiffel Tower, the Empire State Building and the Burj Khalifa – of course, this wasn’t all in one go!
Contact details for Aaron:
Email: aaron.hall@smartwork.com
Tel: 0117 233 2766
Contact details for Aaron:
Email: aaron.hall@smartwork.com
Tel: 0117 233 2766
BACK TO TEAM
Ian Marshall
Business Manager
Ian has been with SmartWork since 2016, bringing onboard new contractors and working as their business manager. He works with new and experienced contractors to explain the benefits of working through SmartWork and becoming their dedicated business manager once on board.
He helps with any queries and chase ups and enjoys liaising between many agencies and their workers. This offers a variety of issues giving him a handle on all aspects of the business from payroll to contracts. Ian loves to travel and experience the great outdoors.
His latest adventures included travelling around Japan, South East Asia and America. Last year he hiked through the Grand Canyon, Yosemite, Zion and Redwood National Parks. His longest UK hike was 270 miles of the Pennine Way!
Contact details for Ian:
Email: ian.marshall@smartwork.com
Tel: 0117 233 2765
His latest adventures included travelling around Japan, South East Asia and America. Last year he hiked through the Grand Canyon, Yosemite, Zion and Redwood National Parks. His longest UK hike was 270 miles of the Pennine Way!
Contact details for Ian:
Email: ian.marshall@smartwork.com
Tel: 0117 233 2765
BACK TO TEAM
Edward Miller
Business Manager
Ed joined our Business Development Team in 2007 and has accumulated a vast knowledge of the contracting industry.
He enjoys working closely with our clients, firmly establishing trust and being a key point of contact guiding freelancers into the great unknown of contracting! Along with supporting our clients, Edward also has a passion for fundraising for charities across the UK. His most successful fundraising effort was running the Bristol 10K raising money for ‘Cots for Tots’.
Edward is a twin who now has his hands full with two beautiful twin girls of his own!
Contact details for Ed:
Email: ed.miller@smartwork.com
Tel: 0117 233 2759
Edward is a twin who now has his hands full with two beautiful twin girls of his own!
Contact details for Ed:
Email: ed.miller@smartwork.com
Tel: 0117 233 2759
BACK TO TEAM
TJ Ajayi
HR and Contractor Care Manager
Olatunji Ajayi, better known as TJ has been raising and overseeing contracts between our contractors and agencies.
He provides vital support for other departments within Smartwork by ensuring smooth communication and operation between all parties. TJ is a keen sportsman, and in his spare time, he plays Football, Basketball and Squash. His main focus at the moment is on playing American football at a local team here in Bristol.
Contact details for TJ:
Email: tj.ajayi@smartwork.com
Tel: 0117 233 2761
Contact details for TJ:
Email: tj.ajayi@smartwork.com
Tel: 0117 233 2761
BACK TO TEAM
Carl Millward
Invoicing Manager
Carl has been with SmartWork for over three years, helping to manage and oversee day to day invoicing operations.
Working closely with the other departments in the business, Carl acts as a go-between the Business Manager and the contractor. His position is essential in ensuring that SmartWork employees receive the high-quality service they are used to and have their invoices raised and paid promptly. Carl is an avid traveller and now a festival-goer; he attended and survived Glastonbury for the first time in 2019 hoping to return in the future.
Contact details for Carl:
Email: carl.millward@smartwork.com
Tel: 0117 233 2767
Contact details for Carl:
Email: carl.millward@smartwork.com
Tel: 0117 233 2767
BACK TO TEAM
Andras Bodnar
Marketing Manager
After being with us for years previously, Andras joined the marketing team in 2016 to assist in developing the SmartWork brand.
In 2019 he took over the project working closely with the accounts and sales teams from both companies to create and design engaging content, form our web presence and drive our overall marketing strategy. Andras loves doughnuts, guitars, cars and bikes.
He enjoys spending time outdoors, riding his bike or exploring new places, but only when the weather is nice.
Contact details for Andras:
Email: andras.bodnar@smartwork.com
Tel: 0117 311 9800
He enjoys spending time outdoors, riding his bike or exploring new places, but only when the weather is nice.
Contact details for Andras:
Email: andras.bodnar@smartwork.com
Tel: 0117 311 9800
BACK TO TEAM
Call SmartWork today on 0800 434 6446
