New SmartPortal FAQs

We will notify you by email with your new login details and password on the day the system goes live.

Please refer to our payslip guide, where we introduce the new payslip look.

Payment will continue to be paid in the afternoon between 3:30 pm and close of business.

No, you only need to submit timesheets to SmartWork if your agency requires an invoice.

We will send you an SMS notification of payment. All payslips will be available on the portal, and we also offer an optional service where the payslip can be securely emailed to you each week.

You will continue to have access to the old SmartPortal to refer to previous assignment information and payslips. The new system will only have current assignment and payroll data. SmartWork will keep hold of all historical payroll data for up to 7 years, as this is required.

A week before the launch date, we will provide a guide in the knowledge base on how you can do this. Alternatively, you can request this information from payroll@smartwork.com.

The way you submit expenses will not change with the portal upgrade.

All expenses must be listed on the SmartWork expenses sheet and sent to invoicing@smartwork.com, accompanied by the relevant receipt.

About a week before the launch date, we will provide a step-by-step guide in the knowledge base on how to do this.

If you do not currently submit a time sheet to SmartWork, your agency is probably set up as self-billing. If you want to find out, please contact us to confirm.

All contracts will be available on the SmartPortal or can be requested by emailing compliance@smartwork.com.

All future new contracts will be issued to you directly via Signable, which is an e-signature service. A copy of the signed document will be sent to your email inbox.

Yes.

The categorisation of  “Bonus” will be changed to “Additional Taxable Wage”. This is more favourable when you have to provide proof of income for mortgages, loans, etc.

Holiday Year Change: We’re extending the current holiday year to end on 31st December 2025, so going forward, it will run on calendar years.

Please contact your business manager, and we will send you a simple online form to complete.

No. If you have set up a private Pension, an agreed amount of your assignment rate is allocated to the pension, however, this will be switched to a percentage.

So for example, if a £100 per day is allocated from the assignment rate of £500, this works out to be 20% of your assignment rate.

Therefore, the amount you contribute will remain the same, but it will be converted into a percentage.

If you would like a fixed weekly or monthly amount applied going forward, please contact your business manager.

Contributions will now be based on qualifying earnings (£120–£967 per week), aligning with auto-enrolment standards.

You will be able to make Additional Voluntary Contributions (AVCs).

Absolutely! You will be able to set either a fixed amount or a fixed percentage for your personal contributions.

Yes.

We’re extending the current holiday year to end on 31st December 2025, so going forward, it will run on calendar years.

Your unused holidays will be brought forward and shown on your payslip.

Holiday Year Change: We’re extending the current holiday year to end on 31st December 2025, so going forward, it will run on calendar years.

Holiday Accrual: If you currently accrue holiday, your holiday pay will be accrued based on your full earnings. To request any accrued holiday pay to be paid for time off, please email payroll@smartwork.com as normal.

Holiday Advance: If you currently have holiday pay advanced to you, it will continue to be paid to you each week or month and reflected on your payslip.