Welcome to our Knowledge Base

The SmartWork Set-up Process

The process couldn’t be easier to get you up and running. Below is a simple guide as to what happens when you register with SmartWork.

1. Registration

It can be completed in a few minutes via the phone. We’ll ask for your contact details, direct you to our registration page and ask you to complete the TrustID verification.

2. Welcome pack

Once your registration is complete, we’ll send over the welcome pack with essential information about our services, and the details of your designated business manager.

3. Contract & Portal

We’ll get in touch with your agency for your paperwork that will be stored in your SmartPortal account to which you’ll receive the login details at this stage.

4. Get Paid

Submit your timesheets via our portal and get paid! We’ll pay you the same day your agency pays us.

If you’ve opted for additional services with us we may send additional documents for review once your umbrella profile is set up. 

You’ll be issued a pay example by your onboarding contact which outlines all deductions, including Employment Costs, PAYE Tax, and National Insurance. We’d always recommend reviewing this to ensure you are happy with how deductions work prior to signing up. 

We don’t believe in tying you into any long contracts, so once you have finished your contract if you no longer need the umbrella you can simply you can request your P45. If you have further contracts, we’d be happy to set these up for you.