We are dedicated to meeting the highest expectations, all whilst providing impeccable service to every one of our employees. We created our Service Level Agreement (SLA) as a promise to you which includes:
- Call back requests from our website responded to within 30 minutes upon receipt within office hours.
- Registration process completed within 1 hour.
- Employment contracts processed the same day, once received from the agency/client.
- Same-day processing of all timesheets received before midday.
- Money in our employees accounts the same day for funds received from the agency/client before midday.
As easy as 1, 2, 3 – SmartWork’s record time from initial call back request, signed contracts in place and money in their account was 1 hour and 23 minutes!
We are so proud of our service that we are prepared to put our money where our mouth is. If we do not meet our SLA, we will waive the administration margin for one week!