Our SmartWork SLA and Agency Service Promise
The SmartWork SLA:
- Client set-up within 24 hours – Monday to Friday
- Same-day processing for all invoices received before 12 midday – Monday to Friday
- Invoices raised after midday raised within 24 hours – Monday to Friday
- Same-day email provision of schedule on receipt of contract from Agency prior to 12 midday – Monday to Friday
- Email copy of Employee Schedule issued within 24 hours on receipt of contract from Agency after 12 midday – Monday to Friday
- Call-back requests responded to within 12 hours – Monday to Friday
- Email queries/questions responded to within 12 hours – Monday to Friday
SmartWork Agency Service Promise:
- Speedy and efficient turnaround of contractor documentation
- Quick and accurate invoicing
- Access to your personal SmartWork Agency Manager
- Fully transparent and compliant procedures
