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Our SmartWork SLA and Agency Service Promise

The SmartWork SLA:

  • Client set-up within 24 hours – Monday to Friday
  • Same-day processing for all invoices received before 12 midday – Monday to Friday
  • Invoices raised after midday raised within 24 hours – Monday to Friday
  • Same-day email provision of schedule on receipt of contract from Agency prior to 12 midday – Monday to Friday
  • Email copy of Employee Schedule issued within 24 hours on receipt of contract from Agency after 12 midday – Monday to Friday
  • Call-back requests responded to within 12 hours – Monday to Friday
  • Email queries/questions responded to within 12 hours – Monday to Friday

SmartWork Agency Service Promise:

  • Speedy and efficient turnaround of contractor documentation
  • Quick and accurate invoicing
  • Access to your personal SmartWork Agency Manager
  • Direct line to the Invoicing and Payments team
  • Fully transparent and compliant procedures
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